Frequently Asked Questions

Our standard MOQ starts from 1,000–2,000 units depending on the product format. We also offer trial orders for new partners who want to test the market first.

Yes. We provide full private-label services including custom formulation, flavor selection, packaging design, label printing, and regulatory documentation support.

Our facility is ISO 22000, HACCP, and GMP certified. We are also FDA registered for food facility operations. All products can be supported with COA and third-party lab reports.

Sample production takes 7–10 days. Bulk production typically takes 25–35 days after order confirmation and artwork approval. Exact timing depends on order size and customization level.

We support sea freight, air freight, and express courier (DHL/FedEx/UPS). We also provide DDP and DAP terms based on your preference and destination.

Absolutely. We encourage sample testing before bulk orders. Sample kits are available for most product lines, and sample costs can be deducted from your first bulk order.

Yes. We formulate products to meet common EU and US pet supplement labeling and ingredient requirements. We can also adjust formulas to comply with specific country regulations.

We typically accept T/T (bank transfer) with 30% deposit and 70% before shipment. Other terms can be discussed for long-term partners.